For those of you who know us well, you’ll be aware that Fleur has been an established independent Flower shop since Queensgate opened it’s doors in 1982. The Fleur by Lizz girls weren’t even born by then but in 2008 Lizz became the forth owner of Fleur, Queensgate.

As well as being a successful local florist we are also proud to have been a longstanding partner of Interflora since Lizz opened her first flower business in 2005. This gives our local customers the freedom and ability to send the gift of flowers all over the World.Interflora recently selected us to work with them on the pilot scheme of
their new delivery system. As well as introducing photos and email updates to improve customer journey, the new software also maps the ‘best route’ for our delivery
drivers and re-maps on a live basis reducing the amount of fuel used and avoids unnecessary time on the roads.

The use of the new system has been extended to our local orders too meaning that all our orders placed in store, over the phone or on our website will now also be included in our customer updates. By providing your email address you will receive a photo of your order as it leaves the shop, a delivery time slot and also a final update upon delivery with any special instructions if the flowers have been left in a safe place or with a neighbour.

The new delivery system is proving to be a huge success and we are really excited to be the first florist in the area to be providing delivery updates throughout the customer journey.

Here are some reviews from customers in the last month.

“The flowers were ordered, I was kept in the loop all the way through and when the flowers arrived they were absolutely magnificent.” 5* via Trustpilot.

“Easy too order and kept up to date with all aspects of my order.” 5* via Trustpilot.

“Excellent service from ordering to delivery I was kept informed on the delivery status even sent me a photo of the beautiful flowers made up ready to be delivered so thank you so much I will definitely be ordering from your self's again.” 5* via Trustpilot.

If you’ve received a delivery from us and have experienced the new delivery system we’d love to hear your feedback.

https://uk.trustpilot.com/review/fleurbylizz.co.uk

We look forward to providing more and more of our customers with not only beautiful flowers, but with confidence and updates throughout the order process.